Getting help with QuickTrack

This Help Centre is the best place to start when you need help with QuickTrack.

1. Search the Help Centre

Use the guides and FAQs for setup, data collection, evidence, review, reporting and SEF Round 5.

2. Ask Quinn

Quinn is the QuickTrack AI support assistant. Quinn answers from the approved Help Centre and QuickTrack knowledge.

If something is still being confirmed, is specific to your organisation, or Quinn is not confident about the answer, Quinn should say so rather than guess.

3. Use recorded training

Recorded virtual training sessions can be used alongside the Help Centre for step-by-step onboarding and refresher training.

4. Ask for a person

If you still need help, ask Quinn to pass the conversation to the Brownie Points support team.

Response times depend on the issue. Critical issues are prioritised and handled according to the applicable Quicksticks support SLA. Where the critical-issue SLA applies, the target response time is within 4 hours. Other support requests are answered as soon as possible, depending on urgency and complexity.

What to include when you need help

• Your SIP or organisation
• The worksite or locality, if relevant
• What you were trying to do
• What happened instead
• A screenshot or error message, if useful
• Whether the issue is blocking work or reporting